Our operating hours are M-Th.
If you have questions please refer to the FAQ on the website and training links before emailing us with questions.
IF YOU HAVE A PROBLEM WITH YOUR ORDER OR RECEIVE DAMAGED PRODUCTS CLICK HERE
DO YOU HAVE SAMPLES? We include free samples with every order except for special sales and promotions. We do not provide samples separately. If you wish to just try out a few items we do offer mini trial kits in the retail section. We also have a special Wholesale Trial Kit for professionals that includes sample sizes of our entire product range, all retail, peels and masques along with some promotional material. It is available for purchase after you have an approved wholesale account. You can find it in the drop down menu under WHOLESALE INFO, just click WHOLESALE KITS. We also offer trial kits you can purchase at retail if you are not ready to open a wholesale account
HOW DO I CONTACT YOU? Please not call regarding order issues. contact us via email: dawn@dawnlorraine.com
WHAT SHIPPING OPTIONS DO YOU HAVE? We ship all orders via USPS flat rate priority mail. USPS priority mail does not provide guaranteed delivery dates. We do not offer alternative shipping carrier options. We can offer USPS Express for additional fees. If you need an order expedited please contact us.
WHAT DO THE DATES ON YOUR PRODUCTS MEAN? We have changed our date system to placing the EXPIRATION date on the bottom of our products rather than the batch date system we have previously used. To distinguish products with the new dating system they will contain an EXP before the date.
Previous Date System (This is the date the product was produced. All products are good, unopened, for 18 months from that date. Although you will likely use them up or sell them long before they expire)
Our products are organic/natural and are more sensitive to temperature extremes. We recommend taking that into consideration when stocking and storing them. Also, please see the note below regarding variances due to seasonality.
ARE YOUR PRODUCTS CRUELTY FREE? Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN? Most of our products are Vegan and some are not. Each product states on the label if it is Vegan. You can access our ingredients list for which products are and are not click here
A Google Drive Link to our folder of photos you can use for promotional purposes as long as you hold an account with us is available on the TRAINING page.
WHAT ARE YOUR TOP SELLERS? Although this can vary per geographics and demographics our Award Winners are crowd faves!.
ARE YOUR PRODUCTS CRUELTY FREE? Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN? Most of our products are Vegan and some are not. Each product states on the label if it is Vegan. You can access our ingredients list for which products are and are not click here
HOW DO I KNOW WHAT WHOLESALE PRICES ARE? When your Wholesale Account is approved, you will then be able to log in and see Wholesale Pricing and have access to Professional Products which are not available for resale to retail customers. Our suggested retail is double the wholesale cost. However, you are free to charge prices other than this at your own discretion.
DO YOU OFFER PRIVATE LABEL? No we do not offer private label.
DO YOU HAVE A STUDENT DISCOUNT? No Yes, we offer a student discount. Please click the link to OPEN AN ACCOUNT and submit a transcript from your school.
DO YOU OFFER DROP SHIPPING? We now offer drop shipping. You can place any order for a customer and have it shipped directly to them. Please include in the notes section of the order DROP SHIPPING PLEASE so that your wholesale receipt is not included.
IMPORTANT NOTE **** Please be aware that ingredients may change or vary. Please refer to our updated the UPDATED INGREDIENT LIST.****
Many of our professional organic skincare products are small batched and made upon ordering. Minor inconsistencies in color, texture and scent may occur and are normal.
SOCIAL MEDIA:
FACEBOOK https://www.facebook.com/DawnLorraineConsciousSkincare
FREE Esthetic Circle https://www.facebook.com/groups/243396629195855/
TWITTER https://www.twitter.com/dawnlskincare
YOUTUBE https://www.youtube.com/channel/UCKjBJt2Z6dv-trUM9Fxj3hg
INSTAGRAM https://www.instagram.com/dawnlorraineskincare/