FREQUENTLY ASKED QUESTIONS ABOUT PROFESSIONAL WHOLESALE ACCOUNTS...
DO YOU HAVE SAMPLES? We include free samples with every order except for special sales and promotions. We do not provide free samples separately. If you wish to just try out a few items we do offer mini trial kits in the retail section of our website.
Once your wholesale account is approved you can also buy sample collections support your practice. You can also then purchase our Wholesale Trial Kit for professionals that includes sample sizes of our entire product range. You can find it in the drop down menu under WHOLESALE INFO.
WHAT ARE YOUR ORDER MINIMUMS? We have no order or re-order minimum requirements. We do however offer 2 special opening packages to get you up and running with our brand right away.
HOW DO I ORDER? CAN I ORDER BY PHONE? All of our ordering is online 24/7, 365 days a year. We do not take phone orders
WHAT SHIPPING OPTIONS DO YOU HAVE? We ship all orders via USPS flat rate priority mail. USPS priority mail does not provide guaranteed delivery dates. We do not offer alternative shipping carrier options. We can offer USPS Express for additional fees. If you need an order expedited please contact us.
WHAT DO THE DATES ON YOUR PRODUCTS MEAN? We have changed our date system to placing the EXPIRATION date on the bottom of our products rather than the batch date system we have previously used. To distinguish products with the new dating system they will contain an EXP before the date.
Previous Date System (This is the date the product was produced. All products are good, unopened, for 18 months from that date. Although you will likely use them up or sell them long before they expire)
Our products are organic/natural and are more sensitive to temperature extremes. We recommend taking that into consideration when stocking and storing them. Also, please see the note below regarding variances due to seasonality.
ARE YOUR PRODUCTS CRUELTY FREE? Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN? Most of our products are Vegan and some are not. Each product states on the label if it is Vegan. You can access our ingredients list for which products are and are not click here
A Google Drive Link to our folder of photos you can use for promotional purposes as long as you hold an account with us is available on the TRAINING page.
WHAT ARE YOUR TOP SELLERS? Although this can vary per geographics and demographics our Award Winners are crowd faves!.
ARE YOUR PRODUCTS CRUELTY FREE? Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN? Many of our products are. Each product states on the label if it is Vegan. You can access our ingredients list for which products for this information click here
HOW DO I KNOW WHAT WHOLESALE PRICES ARE? When your Wholesale Account is approved, you will then be able to log in and see Wholesale Pricing and have access to Professional Products which are not available for resale to retail customers. Our suggested retail is double the wholesale cost. However, you are free to charge prices other than this at your own discretion.
DO YOU OFFER PRIVATE LABEL? No we do not offer private label.
DO YOU HAVE A STUDENT DISCOUNT? Yes, we offer a student discount. Please click the link to OPEN AN ACCOUNT and submit a transcript from your school.
DO YOU OFFER DROP SHIPPING? We now offer drop shipping. You can place any order for a customer and have it shipped directly to them. Please include in the notes section of the order DROP SHIPPING ORDER so that your wholesale receipt is not included.
IF YOU HAVE A PROBLEM WITH YOUR ORDER OR RECEIVE DAMAGED PRODUCTS CLICK HERE
HOW DO I CONTACT YOU? The best way to contact us is via email: dawn@dawnlorraine.com. We are open M-Th and are closed Fri-Sun and all major holidays.
IMPORTANT NOTE **** Please be aware that ingredients may change or vary. Please refer to our updated the UPDATED INGREDIENT LIST.****
Many of our professional organic skincare products are small batched and made upon ordering. Minor inconsistencies in color, texture and scent may occur and are normal.
SOCIAL MEDIA:
FACEBOOK https://www.facebook.com/DawnLorraineConsciousSkincare
FREE Esthetic Circle https://www.facebook.com/groups/243396629195855/
TWITTER https://www.twitter.com/dawnlskincare
YOUTUBE https://www.youtube.com/channel/UCKjBJt2Z6dv-trUM9Fxj3hg
INSTAGRAM https://www.instagram.com/dawnlorraineskincare/