NEED HELP? Send us a message via the chat icon (in the bottom corner of our website)
WHAT ARE YOUR HOURS?
We are open M-Th and are closed Fri-Sun and all major holidays. However, all of our ordering is online, you can order on our website 24 hrs a day, 365 days a year.
DO YOU HAVE SAMPLES?
We include free samples with every order. If you wish to just try out a few items we offer mini trial kits in the retail section of our website.
WHAT SHIPPING OPTIONS DO YOU HAVE?
We ship all orders via USPS flat rate priority mail. USPS priority mail does not provide guaranteed delivery dates. We do not offer alternative shipping carrier options. We can offer USPS Express for additional fees. If you need an order expedited please contact us directly to arrange that.
WHAT ARE YOUR TOP SELLERS?
We have several award winning products. Our Award Winners are our top selling favorites!
ARE YOUR PRODUCTS CRUELTY FREE?
Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN?
Many of our products are Vegan. This information can be found on the product pages and in our full ingredients list - CLICK HERE
FOR PROFESSIONALS AND WHOLESALE:
WHAT ARE YOUR WHOLESALE/PROFESSIONAL ORDER MINIMUMS?
We have wholesale/professional opening order packages which include support materials and personalized training. However, we have no opening or minimum order requirement or re-order minimums. You can start with as many items as you wish.
DO YOU HAVE PROFESSIONAL BACKBAR SIZES?
We have a full range backbar and professional use only products available once your Wholesale/Professional Account is approved.
DO YOU HAVE FACIAL PROTOCOLS AND TRAINING?
Once your Wholesale account is approved you will have access to our online protocols and training.
DO YOU HAVE ANY MARKETING MATERIALS OR PHOTOS?
A Google Drive Link to our folder of photos you can use for promotional purposes as long as you hold an account with us is available on the TRAINING page.
HOW DO I KNOW WHAT WHOLESALE PRICES ARE?
When your Wholesale Account is approved, you will then be able to log in and see Wholesale Pricing and have access to Professional Products.
DO YOU OFFER PRIVATE LABEL?
No we do not offer private label.
DO YOU HAVE A STUDENT DISCOUNT?
Yes, we offer a student discount. Please click the link to OPEN AN ACCOUNT and submit a transcript from your school.
DO YOU OFFER DROP SHIPPING?
We now offer drop shipping. You can place any order for a customer and have it shipped directly to them. Please include in the notes section of the order DROP SHIPPING ORDER.
HOW CAN I GET INGREDIENT INFORMATION?
There is a link to our updated ingredients list on the bottom of each website page as well as on our wholesale resources page.
IF YOU HAVE A PROBLEM WITH YOUR ORDER PLEASE USE THE CONTACT ICON IN THE BOTTOM LEFT CORNER. PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR MESSAGE.
UPDATED INGREDIENT LIST Our products are organic/natural and are more sensitive to temperature extremes. We recommend taking that into consideration when stocking and storing them. Our luxury organic skincare products are small batched using seasonal and local ingredients whenever possible. Therefore minor inconsistencies in color, texture and scent may occur and are normal.
SOCIAL MEDIA:
FACEBOOK https://www.facebook.com/DawnLorraineConsciousSkincare
Wholesale Facebook group https://www.facebook.com/groups/243396629195855/
INSTAGRAM https://www.instagram.com/dawnlorraineskincare/