PLEASE BE AWARE THAT DURING THE CORONA VIRUS LOCKDOWN WE ARE EXTREMELY SMALL STAFFED AND ARE NOT OPEN FOR RETAIL OR SERVICES.
OUR BUSINESS DAYS ARE MONDAY THROUGH THURSDAY, CLOSED FRI-SUN.
EMAIL IS THE BEST WAY TO REACH US. Please also read the FREQUENTLY ASKED QUESTIONS at the bottom of this page before contacting us with questions. Thank you.
WHAT WE OFFER...
"To say I am pleased with these products would be an understatement." - Diane Eldridge, Esthetician and Spa Owner
TO OPEN A WHOLESALE ACCOUNT PLEASE COMPLETE ALL STEPS BELOW.
****VERY IMPORTANT **** Please send all emails regarding Wholesale Applications to dawnlorraineWHOLESALE@gmail.com. This email address is only for the purpose of setting up your wholesale account. For all other inquiries please use our main email address: dawn@dawnlorraine.com
WHOLESALE ACCOUNT STEPS:
1. CREATE an account on our site by clicking the "SIGN IN" link above in the top right corner of the page.
PLEASE NOTE: If you have already purchased from us at a Trade Show or another event you can skip Step 1 because you are already in our system but you will still need to complete Step 2 & 3. Please do not create duplicate accounts on our website. This will delay your account. Please proceed to the next steps...
2. Email a photocopy of your esthetics/cosmetology or other State issued License which allows you to perform skincare services.
3. If your state collects sales tax WE REQUIRE a copy of your state issued Sellers/ Resale Sales Tax license/certificate/permit that verifies you are collecting and reporting sales tax. Please email a copy with your skincare license. Please do not send us your business license, a letter showing you have registered for a resale certificate, your LLC filing or Federal Tax ID (EIN), a confirmation, or the number. The state of CA requires that we have a hard copy of your state issued resale license/certificate that allows you to charge and remit sales tax for retail commerce. We need to have an actual copy of the certificate on file. If you are from a state that does not collect sales tax please put that in your email with your skincare license.
Please send each document as an attachment and not in the body of your email, (photos pasted inside your email often will not print). You may also send both in one email, they do not need to be sent separately.
Please send all emails regarding Wholesale Applications to dawnlorraineWHOLESALE@gmail.com
***DUE TO HIGH INTEREST IN OUR PRODUCTS AND LIMITED STAFF DURING THE COVID 19 RESTRICTIONS, PLEASE ALLOW 7-9 BUSINESS DAYS FROM THE TIME YOU HAVE COMPLETED THESE STEPS AND PROVIDED ALL THE DOCUMENTS NECESSARY FOR YOUR ACCOUNT TO BE SET UP.
FREQUENTLY ASKED QUESTIONS:
DO YOU HAVE SAMPLES? We do not provide samples. We do offer a Wholesale Trial Kit that includes sample sizes of our entire product range, all retail, peels and masques which you may purchase once you have completed all the steps to open your account.
WHATS IN YOUR WHOLESALE TRIAL KIT? Our Wholesale Trial Kit contains sample sizes of every product in our entire line, all retail cleansers, toners, serums, cremes, scrubs, spf and eye products. It also contains all professional peels and masques.
HOW WILL I KNOW IM APPROVED FOR WHOLESALE? Once your account is approved you will receive a welcome email with links to our Training Manual, Wholesale Price List and a Full Ingredients list for all products. You will then have access to the Wholesale Pricing and Professional Products section of our website.
HOW CAN I GET INGREDIENT INFO? If you would like information about product ingredients click here for a google link to the list. (we are currently reformulating and improving our entire product line and ingredients may change. Be sure to check back before ordering)
DO YOU HAVE PROTOCOLS AND PRO PRODUCT INFO? Once your wholesale account is approved you will have access to our Training Page on the website.
DO YOU HAVE OPENING ORDER MINIMUMS? No, we have no minimums. We do have opening order specials which are included in your welcome letter. If you need help putting together an opening order please email us and we can work with you to tailor your order for your specific needs. AND we offer Free Shipping on orders $500 or more.
WHAT IS THE SHELF LIFE? WHAT DO THE DATES ON YOUR PRODUCTS MEAN? This is the date the product was produced. All products are good, unopened, for 18 months from that date. Although you will likely use them up or sell them long before they expire. Our products are organic/natural and are more sensitive to temperature extremes. We recommend taking that into consideration when stocking and storing them. Additionally, if you are a solo esthetician you may want to purchase retail items for backbar unless you are sure you will use a backbar sized product quickly. Also, please see the note below regarding variances due to seasonality.
WHAT ARE YOUR TOP SELLERS? Although this can vary per geographics and demographics our Award Winners are crowd faves!
DO YOU SELL ON AMAZON? Our products are sold exclusively to licensed professionals and are not available in stores or sold on large online sites like Amazon, Skinstore etc. They are only available through our approved Wholesale Accounts and our website.
WHAT PRODUCTS ARE SAFE FOR PREGNANCY? Unfortunately we cannot make recommendations regarding any medical condition. We recommend anyone who is pregnant or lactating refer to their physician for advice regarding product and ingredient safety.
IMPORTANT NOTE **** We are in the process of improving our product range with a new lab. Our entire range will be updated and improved with new ingredients and many with new scent blends. Please be aware that ingredients may change or vary. Please refer to our updated the UPDATED INGREDIENT LIST.****
Many of our professional organic skincare products are small batched and made upon ordering. Minor inconsistencies in color, texture and scent may occur and are normal. We are currently reformulating several of our products to make them even better. Be sure to sign up for our email list to receive product updates.