Due to Covid shipping delays please allow extra time to receive your order
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We do not accept returns or exchanges.  All sales are final.

Our products are small batched with seasonal ingredients.
Minor inconsistencies occur and do not impact product efficacy. 
Products damaged in transit will be replaced at no charge. 

IF YOU HAVE A PROBLEM WITH YOUR ORDER: 
We are so sorry and unfortunately this happens. Please note the following so we can address it immediately. Be sure to include the order number and date on all messages to us to expedite addressing the problem.

1. Please check the tracking information in your shipping confirmation email before contacting us. Often your package is just delayed or you have more than one package arriving at different times. You can also contact your local post office to inquire using the tracking information.
 
2. If you receive a damaged box: Please take a picture of any damage to the package and the shipping label before opening it.
 
3. If you have damaged or broken items: Please take photos of each damaged item
 
4. Email us with the order number and date and all photos as well as
a list of damaged and/or missing items, sizes and quantity at dawn@dawnlorraine.com.
 
Please include the order number and date on all messages to us to expedite addressing the problem.
  

Please save us time and energy by checking our retail FAQ for commonly asked questions or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you. 

Please do not contact us on Social Media for important ordering, product or wholesale questions.

Please be aware that ingredients may change or vary. Please refer to our updated ingredient list CLICK HERE.****

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