Due to Covid shipping delays please allow extra time to receive your order
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Our products are small batched with seasonal ingredients.
Minor inconsistencies occur and do not impact product efficacy. 
Products damaged in transit will be replaced at no charge. 
We do not accept returns.  All sales are final.

 

IF YOU HAVE A PROBLEM WITH YOUR ORDER

We are so sorry and unfortunately this happens. Please note the following so we can address it immediately. Be sure to include the order number and date on all messages to us to expedite addressing the problem.

1. Please check the tracking information in your shipping confirmation email before contacting us. Often your package is just delayed or you have more than one package arriving at different times. You can also contact your local post office to inquire using the tracking information.
2. Take a picture of any damage to the package and the shipping label before opening it
3. Take photos of each damaged item 
4. Email us with the order number and date and all photos as well as
a list of damaged and/or missing items, sizes and quantity at dawn@dawnlorraine.com. Please include the order number and date on all messages to us to expedite addressing the problem.

 

Please save us time and energy by checking our retail FAQ for commonly asked questions or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you. 

Please be aware that ingredients may change or vary. Please refer to our updated ingredient list CLICK HERE.****

  

 

 

 

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