Due to Covid shipping delays please allow extra time to receive your order

FAQ

FREQUENTLY ASKED QUESTIONS:

For questions regarding Wholesale Accounts please go to our Wholesale Page.

 

HOW DO I CONTACT YOU? We are a very small company, are often away at events and have customers in 4 time zones. We ask that you do not call, but rather contact us via email regarding any order issues:  dawn@dawnlorraine.com (thank you so much for your understanding).

WHAT DO THE DATES ON YOUR PRODUCTS MEAN?  This is the date the product was produced.  All products are good, unopened, for 18 months from that date.  Although you will likely use them up or sell them long before they expire.  Our products are organic/natural and are more sensitive to temperature extremes.  We recommend taking that into consideration when stocking and storing them.  Also, please see the note below regarding variances due to seasonality. 

IF YOU HAVE A PROBLEM WITH YOUR ORDER We are so sorry and unfortunately this happens. Please note the following so we can address it immediately. Be sure to include the order number and date on all messages to us to expedite addressing the problem.

1. Please check the tracking information in your shipping confirmation email before contacting us. Often your package is just delayed or you have more than one package arriving at different times. You can also contact your local post office to inquire using the tracking information.
2. Take a picture of any damage to the package and the shipping label before opening it
3. Take photos of each damaged item 
4. Email us with the order number and date and all photos as well as
a list of damaged and/or missing items, sizes and quantity at dawn@dawnlorraine.com. Please include the order number and date on all messages to us to expedite addressing the problem.

 

DO YOU HAVE SAMPLES?   We do not provide samples.  We recommend purchasing one of our Trial kits

HOW CAN I GET INGREDIENT INFO   If you would like information about product ingredients click here for a google link to the list.  

ARE YOUR PRODUCTS CRUELTY FREE?  Yes our products are proudly cruelty free!

ARE YOUR PRODUCTS VEGAN?   Most of our products are Vegan and some are not.   Each product states on the label if it is Vegan.  You can access our ingredients list for which products are and are not click here  

 

THE PUMP ON MY SUNSCREEN WONT WORK!  Its usually just an air bubble or clump of product. Here is a little fix to try....

1. Tap the bottom of the bottle on a surface that wont break it
2. Take the top off, then tap the bottle again with the top off
3. Put the top back on and tap the bottom of the bottle again
Try this once or twice, it usually works
 

IMPORTANT NOTE  **** Please be aware that ingredients may change or vary. Please refer to our updated the UPDATED INGREDIENT LIST.****

Many of our professional organic skincare products are small batched and made upon ordering. Minor inconsistencies in color, texture and scent may occur and are normal.