FAQ
NEED HELP?
Due to a large volume of spam emails please use the Contact chat box in the bottom left corner of the screen of the website. This ensures your messages always get through and don’t get lost or delayed.
If you have an issue with your order, please use the Contact chat box and be sure to include your order number in your message.
If your order hasn’t arrived, please follow the steps outlined here— you’ll also find this link at the bottom of every page on our website.
WHAT ARE YOUR HOURS?
M-Th, closed Fri-Sun and all major holidays. All ordering is online so you can order 24 hrs a day, 365 days a year.
HOW DO YOU PROCESS BACKORDERS?
Backorders will be shipped as the item becomes available at no additional cost to you.
DO YOU HAVE SAMPLES?
Every order includes free samples (except during specials sales and promotions). If you wish to just try out a few items check out the mini trial kits .
ARE YOUR PRODUCTS CRUELTY FREE?
Yes Dawn Lorraine products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN?
Many products are Vegan. This information can be found on the product pages and in our full ingredients list - CLICK HERE
FOR PROFESSIONAL WHOLESALE:
HOW DO I OPEN A WHOLESALE ACCOUNT?
Click OPEN PRO ACCOUNT in the drop down menu under the PROFESSIONALS tab.
- Fill out the Application form.
- Include your Resale/Sales and Use Permit and
- Include your Professional license to perform skincare.
WHAT SHIPPING OPTIONS DO YOU HAVE?
Orders ship via USPS flat rate priority mail. USPS priority mail does not provide guaranteed delivery dates. you can request USPS Express for additional charges. If you need an order expedited please use the contact chat box to make that request.
WHAT ARE YOUR WHOLESALE/PROFESSIONAL ORDER MINIMUMS?
There are no order minimums or opening order requirements. There are special discounted introductory packages for professionals available to help you get started. Click here for our special professional and introductory collections .
DO YOU HAVE PROFESSIONAL BACKBAR SIZES?
Professional organic peels and masques are available in the professional offerings. Several retail products are also available in backbar sizes with an approved Wholesale/Professional.
DO YOU HAVE FACIAL PROTOCOLS AND TRAINING?
Once your Wholesale account is approved you will have access to online protocols and training.
DO YOU HAVE ANY MARKETING MATERIALS OR PHOTOS?
A Google link to photos you can use for promotional purposes as long as you have an approved wholesale account is available on the TRAINING page.
HOW DO I KNOW WHAT WHOLESALE PRICES ARE?
When your Wholesale Account is approved, you will then be able to log in and see Wholesale Pricing and have access to Professional Products.
WHAT IS YOUR PRODUCT SHELF LIFE?
All products have an expiration date on the bottom of the product jar and box. Typical shelf life is 2yrs from production.
DO YOU OFFER PRIVATE LABEL?
No.
DO YOU HAVE A STUDENT DISCOUNT?
Yes. Click Open Pro Account in the drop down menu under the PROFESSIONALS tab. Fill out the Application form. Put "STUDENT" in the Professional License fill in box.
DO YOU OFFER DROP SHIPPING?
Yes. You can place any order for a customer and have it shipped directly to them. All orders are shipped with an invoice that does not included pricing.
HOW CAN I GET INGREDIENT INFORMATION?
There is a link to the ingredients list on the bottom of each website page as well as on the wholesale resources page.
DO YOU OFFER FREE SHIPPING ON WHOLESALE ORDERS?
Free Shipping is automatically applied when you place an order of $500 or more.
IMPORTANT NOTE: Dawn Lorraine products are organic/natural made in small batches with seasonal and locally sourced ingredients, minor inconsistencies in color, texture and scent can occur and are normal. Natural products can be more sensitive to temperature extremes. Please take that into consideration when stocking and storing them.
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