FAQ
NEED HELP? Please send us a message via our CONTACT chat (in the bottom left corner of our website)
IF YOU HAVE A PROBLEM WITH YOUR ORDER PLEASE USE THE CONTACT ICON IN THE BOTTOM LEFT CORNER.
PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR MESSAGE. DUE TO LARGE AMOUNTS OF SPAM WE ASK THAT YOU PLEASE NOT EMAIL FOR ORDER PROBLEMS.
WHAT ARE YOUR HOURS?
We are open M-Th and are closed Fri-Sun and all major holidays. However, all of our ordering is online, you can order on our website 24 hrs a day, 365 days a year.
DO YOU HAVE SAMPLES?
We include free samples with every order (except during specials sales). If you wish to just try out a few items we offer mini trial kits in the retail section of our website.
ARE YOUR PRODUCTS CRUELTY FREE?
Yes our products are proudly cruelty free!
ARE YOUR PRODUCTS VEGAN?
Many of our products are Vegan. This information can be found on the product pages and in our full ingredients list - CLICK HERE
FOR PROFESSIONAL WHOLESALE:
HOW DO I OPEN A WHOLESALE ACCOUNT?
Click Wholesale Sign up in the drop down menu under the WHOLESALE tab. Fill out the Application form. Be sure to include complete information so that it can be verified. A Resale/Sales & Use Permit and Professional license to perform skincare is required to open a Wholesale Account.
WHAT SHIPPING OPTIONS DO YOU HAVE?
We ship all orders via USPS flat rate priority mail. USPS priority mail does not provide guaranteed delivery dates. We do not offer alternative shipping carrier options. We can offer USPS Express for additional fees. If you need an order expedited please contact us directly to arrange that.
WHAT ARE YOUR WHOLESALE/PROFESSIONAL ORDER MINIMUMS?
We have wholesale/professional opening order packages which include support materials and personalized training. However, we have no opening or minimum order requirement or re-order minimums. You can start with as many items as you wish.
DO YOU HAVE PROFESSIONAL BACKBAR SIZES?
We have a full range backbar and professional use only products available once your Wholesale/Professional Account is approved.
DO YOU HAVE FACIAL PROTOCOLS AND TRAINING?
Once your Wholesale account is approved you will have access to our online protocols and training.
DO YOU HAVE ANY MARKETING MATERIALS OR PHOTOS?
A Google Drive Link to our folder of photos you can use for promotional purposes as long as you hold an account with us is available on the TRAINING page.
HOW DO I KNOW WHAT WHOLESALE PRICES ARE?
When your Wholesale Account is approved, you will then be able to log in and see Wholesale Pricing and have access to Professional Products.
WHAT IS YOUR PRODUCT SHELF LIFE?
All of our product have an expiration date on the bottom of the product jar and box. They are good unopened until that date which is usually approximately 2 yrs from when they are produced.
DO YOU OFFER PRIVATE LABEL?
No we do not offer private label.
DO YOU HAVE A STUDENT DISCOUNT?
Yes, we offer a student discount. Click Wholesale Sign up in the drop down menu under the WHOLESALE tab. Fill out the Application form. Put "STUDENT" in the Professional License fill in.
DO YOU OFFER DROP SHIPPING?
We now offer drop shipping. You can place any order for a customer and have it shipped directly to them. Please include in the notes section of the order DROP SHIPPING ORDER.
HOW CAN I GET INGREDIENT INFORMATION?
There is a link to our updated ingredients list on the bottom of each website page as well as on our wholesale resources page.
DO YOU OFFER FREE SHIPPING ON WHOLESALE ORDERS?
Free Shipping is automatically applied when you place an order of $500 or more.
Our products are organic/natural made in small batches with seasonal and locally sourced ingredients, minor inconsistencies in color, texture and scent can occur and are normal. Our products can be more sensitive to temperature extremes. We recommend taking that into consideration when stocking and storing them.
SOCIAL MEDIA:
FACEBOOK https://www.facebook.com/DawnLorraineConsciousSkincare
Wholesale Facebook group https://www.facebook.com/groups/243396629195855/
INSTAGRAM https://www.instagram.com/dawnlorraineskincare/