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Our products are small batched with seasonal ingredients.
Minor inconsistencies occur and do not impact product efficacy. 
Products damaged in transit will be replaced at no charge. 
We do not accept returns.  All sales are final.

HOW TO CONTACT US IF YOU HAVE A PROBLEM WITH YOUR ORDER
Please email us regarding any order issues: dawn@dawnlorraine.com 
1. Email us with the order number and date and any photos
2. Take a picture of any damage to the package before opening it
3. Take a picture of the shipping label
4. Take photos of each broken item

Please save us time and energy by checking our retail FAQ for commonly asked questions or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you. 

Please be aware that ingredients may change or vary. Please refer to our updated ingredient list CLICK HERE.****