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WE DO NOT ACCEPT RETURNS. ALL SALES ARE FINAL. 

We are a very small company, and receive massive amounts of spam phone calls so 
please email us with any order questions or problems:  dawn@dawnlorraine.com

We are open Mon-Thurs, closed Fri-Sun and all major holidays

Our products are small batched with seasonal ingredients.
Minor inconsistencies occur and do not impact product efficacy. 
Products damaged in transit will be replaced at no charge. 

IF YOU HAVE A PROBLEM WITH YOUR ORDER: 
We are so sorry and unfortunately this happens.

Please note the following so we can address it immediately.

PLEASE INCLUDE THE ORDER NUMBER IN THE SUBJECT LINE 

Email dawn@dawnlorraine.com. Please do not respond directly to your order or shipping confirmation. 

 

1. Please check the tracking information in your shipping confirmation email before contacting us.
Often your package is just delayed or you have more than one package arriving at different times.
You can also contact your local post office to inquire using the tracking information.
 
2. If you receive a damaged box: Please take a picture of any damage to the package and the shipping label before opening it.
 
3. If you have damaged or broken items: Please take photos of each damaged item
 
4. Please include any photos as well as a list of damaged and/or missing items, sizes and quantity.
 
Please include the order number and date on all messages to us to expedite addressing the problem.
  

Please save us time and energy by checking our retail FAQ for commonly asked questions or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you. 

Please do not contact us on Social Media for important ordering, product or wholesale questions.

Current ingredient list CLICK HERE.****

 

 

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