NEED HELP WITH AN ORDER?

 

IF YOU NEED HELP WITH AN ORDER:  

If you have an issue with your order, please use the Contact icon in the bottom left corner of the screen and be sure to include your order number in your message.

Due to high volumes of spam, we kindly ask that you do not email for order-related concerns.

  
IF YOUR ORDER HAS NOT ARRIVED:

Sometimes a package may be delayed, delivered to a nearby location, or held at your local post office. Before reaching out to us, please:

  • Check your tracking link from the shipping confirmation email
  • Ask neighboring homes or businesses if they’ve received it
  • Contact your local post office to see if it’s being held

Please also note that some orders may arrive in multiple packages and may be delivered at different times. 

 
IF YOU RECEIVE A DAMAGED BOX:
Please take a picture of any damage to the package and the shipping label before opening the box. We cannot file a claim with the shipper without evidence of damage.
 
IF YOU HAVE DAMAGED, INCORRECT OR BROKEN ITEMS:
Please list which items are damaged or missing.
PHOTOS can be posted in the CONTACT chat
 
IF YOU HAVE A SPOILED PRODUCT OR PRODUCTS ARE MISSING:
Please list each product that is missing from your order  
 

For other product questions please refer to our FAQ