IF YOU HAVE A PROBLEM WITH AN ORDER, MISSING ITEMS OR RECEIVE DAMAGED PRODUCTS:
Email us at dawnlorraineskincare@gmail.com
Please do not call or message us on social media regarding order problems.
*** PLEASE INCLUDE THE ORDER NUMBER IN THE SUBJECT LINE OF ALL EMAILS SO IT CAN BE EASILY FLAGGED BY OUR STAFF AMONG THE MANY WE RECEIVE***
IF YOUR ORDER HAS NOT ARRIVED:
Please check the tracking information in your shipping confirmation email before contacting us.
Often your package is just delayed or you have more than one package arriving at different times.
If you are in a business suite with other businesses please check with your neighbors to
determine if your order was delivered to the wrong business.
Your package may be at your local post office so please
also contact your local post office to inquire using the tracking information.
IF YOU RECEIVE A DAMAGED BOX:
Please take a picture of any damage to the package
and the shipping label before opening it.
IF YOU HAVE DAMAGED OR BROKEN ITEMS:
Please take photos of each item with the dates on the bottom.
Please list the size and quantity and dates on the bottoms of the container.
Please include a photo of each.
IF YOU HAVE A SPOILED PRODUCT OR PRODUCTS ARE MISSING:
Please list each product that is missing
*** Please always include the order number and date in the subject line of all emails so that our staff can easily flag it among the many we receive.
Please do not call or message us on social media regarding order problems.
Please refer to our FAQ for commonly asked questions
or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you.
Also please do not contact us on Social Media for important ordering, product or wholesale questions.
