WE ARE CELEBRATING 10 YEARS!

RETURNS / Problems with your order

WE DO NOT ACCEPT RETURNS. ALL SALES ARE FINAL. 

We are a very small company, and receive massive amounts of spam phone calls so 
please email us with any order questions or problems:  dawn@dawnlorraine.com

We are open Mon-Thurs, closed Fri-Sun and all major holidays

Our products are small batched with seasonal ingredients.
Minor inconsistencies occur and do not impact product efficacy. 
Products damaged in transit will be replaced at no charge. 


IF YOU HAVE A PROBLEM WITH YOUR ORDER OR RECEIVE DAMAGED PRODUCTS CLICK HERE  

Please always include the order number and date on all messages to us to expedite addressing the problem. 

 

Please save us time and energy by checking our retail FAQ for commonly asked questions

or our Wholesale FAQ and video trainings for professionals before emailing us with questions. Thank you. 

Also please do not contact us on Social Media for important ordering, product or wholesale questions.

Please do not contact us on Social Media for important ordering, product or wholesale questions.

Current ingredient list CLICK HERE.****